Leading data intelligence for a mobile network operator
- Rose from analyst to manager; I now lead analysts, analytics engineers, and information-systems specialists under a single governance framework.
- Co-created an in-house operations platform that monitors the network in real time, tracks alarms and performance indicators, and alerts engineers the moment service degrades.
- Moved heavyweight reporting onto self-hosted, open-source monitoring, giving engineers live views in place of yesterday’s exports.
- Architected a customer-support assistant that understands English, Arabic, and Kurdish, built on a bespoke intent-recognition model and extended with retrieval-augmented, agentic AI.
- Delivered predictive models for forecasting, anomaly detection, and automated master-data management.